X_Trader Support

X_Trader

vCap Support: + 1 512 828 6626
TT Support: When you need assistance with TT software, TT provides around-the-clock support when markets are trading (continuous service from Sunday at 4pm CST to Friday at 5pm CST). Telephone support is available via TT’s North American and European CSCs:
North America: + 1 877 424 8844 or +1 312 476 1002
Europe: +44 20 7397 1500
Asia/Pacific: +44 20 7397 1500

X_Trader Client Requirements X_Trader Client Requirements

X_Trader Server Requirements X_Trader Server Requirements

X_Trader Overview X_Trader Overview

Email Support:

support@tradingtechnologies.com
support@vcapfutures.com

Exchange Phone Support: In the event of an exchange-related issue, contact the exchange directly for support. For example, if you are experiencing a host failure or other disconnection from the exchange, contact the associated exchange immediately to determine the status of orders that are working in the market.

TT Client Support: TT has several teams dedicated to resolving issues efficiently and fast, around the clock, around the world. TT Support’s mission is to provide traders with the optimal experience when using the X_TRADER platform. TT strives to ensure that TT traders have the fastest trading system with minimal downtime and when problems do occur, they are corrected quickly. In order to achieve optimal electronic trading conditions, some clients must be able to master the many facets of their electronic-trading environment, which include their network, operating system, hardware, TT software, other software, exchanges and telecommunication companies. TT Support provides various tools to facilitate this educational process.

TT Client Support Center: Staffed by functional and technical specialists, the TT Client Support Center provides around-the-clock problem tracking and resolution when markets are trading. TT specialists are trained to understand TT products in particular and electronic trading in general. They are skilled at knowing which issues can be solved quickly and which issues need immediate escalation to engineering personnel or technical account managers.

TT Technical Account Managers: Technical Account Managers (TAMs) are the field engineers of the Client Support Center (CSC). The primary role of our TAMs is to help your support staff master the X_TRADER platform. They provide the initial on-site installations and training and ongoing expert consultation during significant product implementations and for network related expansion activities. TAMs can also be dispatched by the CSC to conduct on-site client support for significant TT software issues.

TT Engineering – Product Support: These software engineers provide Level III support and work with TT software development to provide software patches when needed.