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Platform Support

IMPORTANT: Please DO NOT call the Trade Desk or Platform Support for sales related inquiries. Phone lines are reserved for dealing, order execution, account info, trading and platform support only. Please contact Sales at +1 512 828 6626 for sales related inquiries.

Platform Support

Contact the software providers below for direct platform support or installation assistance. Please allow ample time to respond to your support questions. If you would like to email us directly for platform support related questions you may do so at:

support@vcap.com

Please DO NOT contact Platform Support for sales related information. For any demo requests or account opening information please contact Sales at +1 512 828 6626.

Institutional Trading Platforms


Professional Trading Platforms


NinjaTrader

Support: + 1 512 828 6626
Toll Free: + 1 877 482 4768
support@ninjatrader.com
support@vcap.com


Strategy Runner

Support: + 1 512 828 6626
Support: + 1 312 798 4425
Toll Free: + 1 866 312 1184
support@strategyrunner.com
support@vcap.com

J-Trader

Support: + 1 512 828 6626
Toll Free: + 1 877 482 4768
support@vcap.com

CQG Trader

Support: + 1 512 828 6626
Toll Free: + 1 877 482 4768
support@vcap.com

Office Locations

Austin

Mailing Address
815-A Brazos Street #265
Austin, TX 78701
Sales: + 1 512 828 6626
Toll Free Sales: + 1 877 482 4768
Fax: + 1 512 697 0046

Chicago

Branch Office
20 North Wacker Drive, Suite 2600
Chicago, IL 60606
Sales: + 1 312 224 8708
Toll Free Sales: + 1 877 482 4768
Fax: + 1 512 697 0046